Dear Garage/Workshop Owners,
With the need for digitizing and an eventual digital transformation, a good garage management system will be the key to this whole process.
Want to buy a garage management software and ever wondered what features you should be looking for in a good garage management system ?
If not, listed down are some of the characteristics of a good garage management system (GMS).
- Usability & Availability
Most of the end-user of GMS are unskilled or semi-skilled when it comes to software operation.
If the UI/UX of GMS helps the users in easily navigating through the whole software without the need of an external help, half of the battle is won.
A good GMS should be available on all types of devices like computers, mobiles, tabs etc.
- Customer Relationship Management (CRM)
Customers are the key to any business and a good GMS not only manages this relationship, but nurtures it as well.
It manages and keeps track of the customers and the engagements with them.
A good GMS, also provides a relevant mobile app for the customer through which the garage owner can stay in touch with them.
- Job Card & Invoicing
Creation of job cards should not only be easy, but at the same time should be configurable for any type of vehicles like 2-W,3-W,4-W etc.
Similarly, invoicing should be as easy as child’s play and should be able to provide easy configurations on various tax aspects and discounts.
- Inventory Management (IM)
Most of the garages have not been diligent in handling inventory which has resulted in direct-indirect revenue losses.
A good GMS should provide an effective inventory management system and should provide a clear visibility on the movement of spares.
- Counter Sales
Garages not only service vehicles, but do indulge in spare parts selling aswell.
A good GMS should enable such garages to sell spares/accessories over the counter and create invoice for the same.
- Feedback Mechanism
Feedback is an effective tool to improve the process/system.
A good GMS provides provision to capture customer’s feedback and enables the garage owner to make corrections if required.
- Technician Productivity Tracking
A good GMS should help garage owner effectively use its resources, including manpower.
It should be able to track the technician’s tasks to ensure productivity and take corrective measures, if required.
- Service/Renewal Alerts
A good GMS provides email/SMS alerts or notification to the garage owner regd upcoming services, insurance renewals and other compliance, if any.
- Digital Payment Integrations
As the world is moving towards digital payments, a good GMS should provide an option to collect payments digitally through cards, netbanking, wallets or other means.
- Loyalty Management
To retain customers, a good GMS should provide a provision to create atleast a basic level loyalty program which may attract customer to visit the garage.
- Reports , Analytics & Business Intelligence
A good understanding on all aspects of the business is required to manage and run a business effectively.
A good GMS not only provides insights but also allows the business owner to negate the time taken to assimilate complete information by providing all details on a single page for an informed decision.
- Different Stakeholder Integrations
Any business owner would like to have an integrated system to manage the whole business rather than relying on multiple systems.
A good GMS should provide an integration with different stakeholders like customers, spares vendors, service aggregators, insurance etc
Incase, if you are looking for a GMS that ticks all the above boxes, then do have a look at RAMP (https://rampwms.com).
Do check RAMP reviews on – https://bit.ly/ramp-gms-reviews
Youtube – https://youtu.be/V9-_BH-7fYs